The company ADENAO SAS, whose head office is located at 9 rue des Colonnes, 75002 Paris, and registered under number 912211554 with the RCS of Nanterre, hereinafter referred to as “the company”

the customer hereinafter referred to as “the user”

the KEEPTIE file display platform and its administration back office, hereinafter referred to as “the service”

the online sales site hereinafter referred to as “the site”

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This website is operated by the Company. Throughout the site, we use the terms “we”, “us” and “our” to refer to the Company. This website, including all information, tools and services available from this site, is offered by the Company to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting the Site and/or purchasing something from us, you agree to be bound by the following terms and conditions ("Terms and Conditions", "Terms of Use"), including those terms, conditions and policies referenced herein and/or available by hyperlink. These Terms of Use apply to all users of the Site, including without limitation individuals who are visitors, vendors, customers, merchants, and/or providers of content.

Any new features or tools that are or will be added to this store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page from time to time for changes, as the last updated version will be posted above. Your continued access to or use of the website following the posting of any changes constitutes acceptance of those changes.

1 – CONDITIONS OF USE OF THE “SITE” AND THE “SERVICE”

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province or territory and that you are the age of majority in your state or province or territory and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in your use of the Site and Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses or any code of a destructive or malicious nature.

A breach or violation of any of the Terms will result in immediate termination and disconnection of your Services.

2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time and for any reason.

You understand that your content (not including your credit card information after payment) may be transferred unencrypted and that this involves (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Your credit card information is always encrypted during transfer over networks and is not stored by the Company.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Site and Service, use of the Site or Service, or access to or contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We assume no responsibility for any inaccurate, incomplete or outdated information on this site. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. If in doubt, please contact us.

This site may contain certain historical data, such as market statistics. Historical data is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information contained herein. You acknowledge that it is your responsibility to monitor changes to our site.

4 – MODIFICATIONS TO THE SERVICE AND PRICES

The prices displayed on the Site are indicated in euros excluding French taxes (French VAT). Shipping costs will be indicated in the Customer's basket if they are not offered and depend on the delivery destination. We reserve the right to modify the delivery rates at any time. Prices may be modified at any time, without notice and in particular in the event of a change in tax or economic data. The items will be invoiced on the basis of the rates in effect at the time the order is registered.

We will not be liable to you or any third party for any price change, modification, suspension or discontinuance of the Service due to computer failure.

5 – PRODUCTS OR SERVICES

Certain products or services may be available only online through the Site or Service. Quantities of these products may be limited and their return or exchange is strictly subject to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of the products appearing on the store. However, we cannot guarantee the accuracy of the display of colors on your computer screen. As such, the photos are therefore not contractual.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 

We reserve the right to display our brand on products or services, by a logo, a mention or otherwise. 

The use of products sold on the Site may be subject to a quantity limitation. The use of certain features of the Service and future new features may be subject to a limitation.

The company reserves the right to pass on, free of charge, all or part of the new functionalities which will be created in the future to any person or organization having placed an order in the past.

6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that we determine appear to be placed by dealers, resellers or distributors without the express consent of the Company.

For a purchase on the Site, full payment must be made at the time of ordering. At no time may the amounts paid be considered as deposits or down payments.

For an order placed through our sales department, we reserve the right to request all or part of the payment (deposit of 40% minimum or total).  

The Customer pays all or part of his order by credit card (Visa, Eurocard/Mastercard), with his Paypal account or by bank transfer before manufacturing, in accordance with the provisions of this article. We do not accept payment by check. The customer will have to go to the other means of payment offered.

We retain ownership of the Product and the Service until full payment of the price by the Customer. We reserve the right to block access to the Service if we notice a delay in payment and this until the situation is regularized.

On the Site, purchases are made securely via the Carte Bleue payment platform.

We reserve the right to change the provider for online payment at any time. For payments by credit card (Carte Bleue, Carte Bleue Visa and e-Carte Bleue), all information that Customers communicate to the company is strictly protected and guarantees the compliance and security of each transaction.

7 – DELIVERY

We deliver our Products in France and can – on request – deliver to any country. The products are shipped to the delivery address indicated by the Customer when ordering. Only the order is valid for the delivery address. The address indicated on the Paypal payment is never taken into account. Any delivery times indicated on the Site are indicative times, corresponding to the average processing and delivery times. In order for these times to be respected, the Customer must ensure that they have provided accurate and complete information concerning the delivery address (such as, in particular: street number, building number, staircase number, access codes, names and/or intercom numbers, etc.).

The manufacturing time depends on the number of products ordered. Manufacturing times may be extended in the event of non-compliance with the computer file provided.

The Company undertakes – once production/manufacturing is complete – to ship the product(s) within a maximum of 15 days.

We undertake to inform the Customer of the progress of the processing of their order.

In the event of damaged packages (already opened, missing products, etc.), the Customer undertakes to notify the carrier and our company, by any means, of any reservations within 3 days of receipt of the product. We cannot be held responsible for the consequences due to a delay in delivery or deterioration of the packaging of the package, which are not our fault.

8 – REIMBURSEMENT AND RIGHT OF WITHDRAWAL

Under Article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for orders relating to the supply of goods made to the consumer's specifications or clearly personalized.

The Products being personalized by the information provided by the Customer, no refund or credit can be made by the Company.

As soon as the order is validated and the full payment or minimum deposit of 40% has been received by our team, we will begin the customization work. From then on, no refund or withdrawal will be possible.

9 – COMPLAINT AND EXCHANGE

For optimal printing or laser engraving quality, we specify when ordering that our team needs the customer to provide a "vectorized" logo in .ai .eps or .svg formats

We reserve the right to refuse a vector file if technically said file does not comply with our requirements.

Any other format provided will not be subject to a claim for a print quality defect.

In the event that your product has a defect, an exchange is possible under these conditions only:  

• A technical defect is found on the product which makes its use impossible: the QR code printed on the card is non-functional or the contactless chip is non-functional.
• A printing defect is found on the product: missing part of the logo, text or QR code.

If your product has a defect listed below, please contact our team by  clicking here

10 – COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries, reviews) or without a request from us you send creative ideas, suggestions, ideas, proposals, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to compensate anyone for any comments; or (3) to respond to any comments.

We may, but have no obligation to, remove content and Accounts containing content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your comments or reviews will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or intellectual property right. You further agree that your comments or reviews will not contain any unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments or reviews. You are solely responsible for any comments or reviews you make and their accuracy. We take no responsibility and assume no liability for any comments or reviews posted by you or any third-party about our product, you or any third-party.

11 – PERSONAL INFORMATION

The transmission of your personal information on our store is governed by our Privacy Policy, which you will find available on our website.

Our company prohibits itself from processing, hosting or transferring the Information collected on its Customers to a country located outside the European Union or recognized as "inadequate" by the European Commission. However, the company remains free to choose its technical and commercial subcontractors on the condition that they present sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: n° 2016-679).

The Personal Data of users of our products and services are secure and encrypted. Our company undertakes to take all necessary precautions to preserve the security of the Information and in particular to ensure that it is not communicated to unauthorized persons. 

The Personal Data of the User of our products and services may only be processed by our company, our subsidiaries and our subcontractors (service providers), exclusively in order to achieve the purposes of this policy.

Within the limits of their respective attributions and for the purposes mentioned above, the main persons likely to have access to the data of the Users of our products and services are mainly the agents of our customer service.

12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

13 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state law, regulation, rule, or local ordinance; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way to affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

14 – EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, 100% secure, timely or error-free.

We guarantee to implement all technical and cryptographic means, in order to prevent decoding of the information we hold and to secure all data.

We guarantee to implement all the tools and means available to us to secure and encrypt the Service and the data associated with the Service.

However, we cannot be held responsible for any possible data leak following a computer hack. We undertake, in accordance with the GDPR, to communicate to our customers any flaws or data leaks detected on the Site or the Service.

You agree that, from time to time, we may remove the Service for indefinite periods of time for technical updates.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall the Company, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. that they occur.

Because some Countries, States or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in such States or jurisdictions shall be limited to the maximum extent permitted by law.

15 – COMPENSATION

You agree to indemnify, defend and hold harmless the Company, our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

16 – SEVERABILITY

In the event that any provision of these Terms of Use is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Use, such determination shall not affect the validity and enforceability of any other remaining provisions.

17 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our Service.

Access to the Service will then be suspended.

If in our sole judgment you fail or have failed to comply with any term or provision of these Terms of Service, we also may terminate the Service at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services (or any part thereof).

18 – ENTIRE AGREEMENT

Any failure by us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Use shall not be construed against the drafting party.

19 – CHANGES TO THE TERMS OF USE

You can review the most current version of the Terms of Use at any time on the Site. 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check our website from time to time for changes. Your continued access to or use of our website and the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

20 – AVAILABILITY

The Company undertakes to make the service available at least 90% of the time. Indeed, in order to ensure the sustainability and security of the service, we are required to update our application hosting every month. As such, service outages may occur. These outages generally last less than 10 minutes and are applied to working days and hours.

We also cannot be held responsible for any incidents inherent to our subcontractors: IT hosting, registration offices, accounting, etc.

Consequently, any unavailability of the service may not give rise to claims, prosecutions or compensation.

21 – COORDINATES

Questions regarding the Terms of Use should be sent to us by  clicking here

22 – TECHNICAL SUPPORT

Technical support is available by email:  contact@keeptie.com  or on the Ticket interface available in the Service once connected.

The Company undertakes to take all reasonable care to implement available and competent technical support.